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We always accompany potential tenants on a viewing so we can get a feel for what they would be like as tenants. After such a long time in the business Alison, our partner overseeing lettings has developed quite a ‘nose’ for the good ones – and the not-so-good ones!


We use a two tier vetting process which includes a full reference via Let alliance alongside a personal approach.  Using our knowledge and experience as to a tenants suitability for a property,  we are able to apply some human intelligence and experience to the situation, providing a more rounded view of an applicant’s suitability for your property.We do not just rely on financial references, we look at a complete picture, never agreeing to rent a property from a virtual viewing and insisting that we meet any potential tenant in person.
We adopt a stringent criteria when assessing an applicants suitability which may include:-

  • a credit and bankruptcy check to verify the tenant’s payment history
  • an employer’s or accountant’s reference to verify their employment and salary
  • a landlord’s or managing agent’s reference to check their conduct at previous addresses
  • an affordability check 

Where necessary, we may also ask for a guarantor or six months’ rent in advance to confirm a tenant’s suitability.

We will not recommend tenants without meeting them.


We can arrange for you to meet any prospective tenants if you wish, so you can verify for yourself that you’re happy with the people we’ve found. If, for any reason, you would prefer us to keep looking, we will politely decline those applicants and offer you some alternatives as soon as available.


From all tenants we ask for a deposit equivalent to a month’s rent to ensure there are sufficient monies at the end of the tenancy should they not look after the property appropriately, subject to tenancy deposit legislation.


An accurate and comprehensive Inventory/Schedule of Condition is essential at the start of any tenancy to avoid disputes at the end. At Whitton & Laing we draw these up ourselves rather than outsourcing to a third party. Enquiries at the end of the tenancy can usually be answered and any disputes solved amicably by careful negotiation without involving the formal dispute resolution process which can be stressful and time-consuming.


We make sure we do all we can to respond to tenants’ queries and needs as soon as we can and as fairly as we can. After all, happy tenants make good tenants! However, we never forget that the Landlord is our client and their interests are always our overriding priority.


Despite our thorough referencing procedure, sadly any tenant’s financial circumstances can unexpectedly and unfortunately change. To offer you peace of mind, we can provide details of companies that offer "Rent Guarantee" and legal expenses policies.

Lettings (Exeter & East Devon)

Call us on: Exeter 01392 285060
Email - or send us a message

Get in touch

Call us on 01392 259395 or send us a message...