Managing your property with care

As well as finding good quality tenants for your property and looking after all the paperwork, some landlords also want us manage their property. 

Here’s what we do as part of this service.


Letting your property

We’ll find good quality tenants for you and carry out our thorough referencing procedure (read more), and handle all the admin and paperwork involved with a new tenancy (read more).

Gas and safety checks 

We will arrange for a Gas-SAFE engineer to carry out the gas-safety check that’s required by law, and make sure that your property complies with all other safety regulations and advise you if you need to take any remedial action before the tenancy starts.

Draw up the inventory

An accurate Inventory/Schedule of Condition is essential at the start of any tenancy to avoid disputes at the end. At Whitton & Laing we draw up the inventories ourselves rather than outsourcing this to a third party, so enquiries at the end of the tenancy can usually be answered and any disputes solved amicably by careful negotiation without involving a third party.

As part of this we’ll take meter readings and notify the utility companies of them and the new tenant’s details at the start and the end of each tenancy.

If you opt for our Letting & Management service, the cost of the inventories and schedule of condition is included in the fee.

Handle the deposit

All deposits must now by law be lodged with a government-approved tenancy deposit scheme, ensuring fair play by all parties. Any disputes at the end of the tenancy are then handled by the tenancy deposit scheme.

We use TDS and lodging the deposit is included as part of the fee with our Letting & Management service.

find out more about deposits

Energy performance certificates 

All let properties must by law have a valid Energy Performance Certificate, which must be provided to the tenants at the start of the tenancy. 

Certificates usually have a lifespan of 10 years and we are able to provide these in-house at a reasonable costs if required. 



Collect the rent

The rent is usually due on the first of each month, and we’ll collect this on your behalf, chasing any overdue amounts if necessary. Then we’ll forward the balance to you either monthly or quarterly, 

We can also, if you wish. pay any outgoings such as ground rent or service charge, and will deduct this, along with our monthly fee and any property maintenance costs from each rent payment we make to you. 

We’ll also send you a statement showing all rent received and outgoings paid.

Handle any maintenance issues

Handling any maintenance issues is another area where our knowhow can pay dividends, ensuring any problems are dealt with quickly, before they escalate into bigger problems, and with the minimum of hassle for you and your tenants. We’ll always put your best interests first, never forgetting that we act on your behalf, not the tenant’s.

We act as the first point of contact for your tenants and will endeavour to handle any issues without further cost to you.

If necessary we’ll appoint one of our trusted contractors to carry out any repairs or maintenance. If you wish we can agree a budget up to which you’re happy for us to authorise work and will refer to you for any amounts above this budget.

Unusually, we don’t add a handling charge or mark-up on any contractor invoices.

We usually hold a spare key for all managed properties in case of emergency.

Carry out routine inspections

We’ll carry out a regular inspection of your property and report its condition back to you.

Rent reviews

We will also advise you on whether the rent you are receiving is in line with current market conditions, and try to secure a rent increase if and when appropriate. We will do this in the statutory form that is required by law. 


Notice to quit

If and when you wish to end a tenancy, perhaps because you want to sell that property, we will issue the Section 21 Notice to your tenants.

If a court process is required for you to regain possession of your property, additional fees may apply.

Deposit return

At the end of the tenancy we will complete a thorough check-out inspection and compare the property against the Inventory/Schedule of Condition taken at the start of the tenancy. If there are any discussions or disputes between the tenant and you regarding the return of the deposit, we will liaise with all parties including the TDS as necessary.

Re-marketing appraisal

After the tenants have left, we will advise of any cleaning, maintenance, refurbishment or refurnishing that may be required to maximise your rental returns.


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